PowerGramo Help - Frequently Asked Questions

How long a Skype record can PowerGramo save?
PowerGramo can record as long as you want. If you have enough hard disk space, the recording length is virtually unlimited.

What audio formats does PowerGramo support?
Now PowerGramo saves records in Ogg Vorbis or wav format. By default, Ogg encoding format is used, which is very efficient and produces high quality audio. You can also export call records into MP3 / WMA / WAV files easily.

What is the .pga file extension?
This is our own file format which stores your recordings, caller info, memos, text chat messages and time tags together. .Pga files can only be played back in PowerGramo at present. To playback recording in a general audio player, please export .pga files to ordinary audio file (.mp3, .wma, .wav or .ogg).

How can I edit my Skype recording?
You can export your recordings and edit them in any other Audio editing tools. We recommend Audacity, which is open source and free.

What exactly is "Save my voice and callers' voice in separated audio channels"?
That means your voice and your partner's voice are saved in two individual audio tracks. When you playback the record, your voice will sound at the right-side channel and callers' voice at the left-side channel. This dual channels feature makes audio quality even better. and make it very convenient for future editing. This will be very useful for professional podcast users. Please note this feature need PowerGramo Professional or PowerGramo Enterprise.

Can I replay Skype records without logging in to Skype?
YES. PowerGramo Player helps you to manage call records without logging into a Skype account.

How to export records into MP3 / WMA / WAV / OGG files?
To export a record to a mp3 file, just select the record in the record list, then click menu "File | Export Records As | MP3 Files". For exporting to a WMA / WAV / OGG file, the according menu command is "WMA Files", "WAV Files", "OGG Files" respectively. If no record is selected in the record list, clicking one of these menu commands will show a window prompt you to choose a .pag file. Please note in PowerGramo Basic, exporting to mp3/wma files is not available.

I've registered on one computer, how can I register on another computer?
You can register PowerGramo on any computer as long as you using the same Skype account. Simply copy the registration code you have received from our Register Agent, and paste it in the window of step 3 of registration. If you have once registered and do not remember the registration code, just click menu "Registration | Retrieve Registration Code" to get a new reg code.

How long will it take to get registered after buying a license?
After buying a license, you will receive a license key instantly. In the 'registration' window, input the license key. PowerGramo will send the key via Skype to our online register server. Then the server generates a registration code for you and send it to you also via Skype. The whole registering process is done automatically. That means usually you are able to get registered immediately after purchasing.

What's the benefit to be a registered user?
Becoming a registered user, you will be entitled to following benefits:

*Record Skype conference calls have more than two participants.
*Save your voice and your partner's voice in separated channels.
*Automatic answer messages for callers not in your contact list.
*Enjoy more Value Added features in future versions.
*Unlimited technical support via Email!
See more details...

Does a professional license work for PowerGramo Standard?
Yes. A license for a higher edition can be applied to a lower edition.

Does a basic license work for PowerGramo Standard or PowerGramo Professional?
No. A license for a lower edition can not be applied to a higher edition.

How can I register again after reinstallation of my system?
Just reinstall PowerGramo and click menu "Registration | Retrieve Registration Code". Our register server will send you the code pertaining to your Skype account. Once get the registration code, open "Registration" window and navigate to step 3 and input the code.

Can I also enable the Skype auto answering feature when I use PowerGramo answer machine?
No. If a call is automatically answered by Skype, PowerGramo will not treat it as an auto answered call, so no answering message will be sent. Actually, once you have PowerGramo installed, you totally don't need the Skype auto answering feature.

How many message schemes can I have?
Virtually there is no limit on it. You can configure as many schemes as you wish.

PowerGramo says "The connection request to Skype was rejected...". What can I do?
For the first time you run PowerGramo and Skype, Skype will ask you whether PowerGramo is allowed to access Skype. To get PowerGramo connected to Skype, you should select the "Allow this program to use Skype" option. If you accidentally choose a wrong option, PowerGramo will be unable to connect to Skype, showing the message as you saw. When this happens, please go to Skype's "Options" window to remove PowerGramo from the blacklist. Generally you can reach the blacklist by first finding in the Skype "Options" window a link named "Manage other programs' access to Skype" and click the link. The latest version of Skype has this link grouped in "Advanced Settings".

My PowerGramo shows "Connecting..," even when Skype is running for a long time
If PowerGramo shows "Connecting..." after Skype start for a long time. It indicates PowerGramo has some difficults getting connected to Skype. This may because the connection request was rejected by Skype or the request is still marked as an unsettled event in Skype. For the first case, PowerGramo will show a warning message and please refer to the troubleshooting 1 for resolving. For the second case, please below Skype's menu bar, find and click on a new event named "PowerGramo.exe" to bring forth the authorizing window. And in the authorizing window, choose "Allow this program to use Skype".

PowerGramo shows "Skype not running" even when Skype is running for a long time.
In such a case, please try to restart PowerGramo and Skype.

During calls my partners can hear me clearly, but in recordings, my voice is very thin.
PowerGramo does not change volume of neither your voice or your partners' voice. It just uses audio volumes that Skype uses for the microphone and the speaker. When you are on a call, you may use a very low volume for your microphone. Since your call partners can at the other end adjust your voice until he/she can hear you clearly. While PowerGramo does not do such an adjustment. To avoid this problem, please try to volume up your microphone. That may cause a too loud voice at your parters' side, but they can volume down their speaker to avoid the problem.

Why I have an echo of my callers' voice in call records?
An echo problem is mostly likely caused by an imperfect headset. When voice of the speaker stream into the microphone, an echo voice is produced. To avoid the echo problem, you may need to use better headset and keep in mind that do not set too higher the volume of the speaker. For some audio deivces, to avoid echo problem you may need to disable microphone enhancing feature in the audio settings window of your system.

Will my system run PowerGramo?
PowerGramo has been fully tested under following versions of Windows Operating Systems (64bits or 32bits):

Windows 2000
Windows 2003
Windows XP
Windows Vista
Windows 7

Virtually PowerGramo is compatible with all versions of Skype. We recommend you to use Skype 3.8 or a higher version. All Skype versions are available on our website.

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